Anatomy of a retail plan - essential terminology

CADS retail services manager, Pete Humm
Retail Video by Pete Humm Head of Retail 15/04/2020

This video demonstrates all the elements of a store plan and the terminology used by retail space planners every day.

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Do you know the terminology used in a floor plan? This video explains all the terms—watch it now!

Gross Internal Area, Sales Area and Back of House

The Gross Internal Area (GIA) measures the entire store’s footprint. This area splits into the Sales Area, where customers shop, and the Back of House, which includes the warehouse and staff facilities like the canteen, toilets, and changing rooms.

Sales Area – Macro Space Definitions

Within the Sales Area, the Macro Space organises departments. For example, in a convenience store, it features sections like Ambient Food, BWS (Beers, Wines & Spirits), chilled produce, frozen foods, fresh foods, and electrical departments.

Categories within a Department

Each department consists of multiple categories. For example, the Ambient Foods department includes categories such as baking, biscuits, bread, and cakes.

Bays, Aisles and Gondola Ends

Stores arrange individual bays or gondolas in rows, with aisles forming the spaces between them. The ends of these rows, called Gondola Ends, serve as prime promotional spaces due to their high footfall and visibility.

Category Adjacencies

The category adjacencies are the categories that are located directly next to each other – in the video it shows frozen vegetables and frozen meals are the category adjacencies to frozen meats. These are important considerations in the retail planning process.

Fixtures and Fittings

These are the equipment used in store to display the products whether they are shelves, chillers or freezers – which can be upright or horizontal chests.

Run Lengths

The run lengths is a key dimension in retail planning and is used to describe the continual length of shelving from one aisle to the next.

Sales per Linear Metre

A key metric used to understand which categories are selling well and which are not, and therefore need attention in the store planning process.

Micro-Space and Planograms

Focusing down into micro-space allocation we look at the planograms to understand the detail of which products are to be displayed on the shelf.

We hope this video gives you a retail plan – essential terminology guide, but if we have missed any terms you think should be included do let us know.

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