StoreView® – see your physical store virtually
An interactive communication tool that brings store changes to life and removes the need for project teams to travel to store.
Virtual toursPets at Home use StoreView® surveys to validate project store selection
Responding to an uplift in online orders, Pets at Home wanted to understand which stores could be included in their new 'Deliver from Store' programme
Using StoreView® to identify suitable locations in store
At the outset of their ‘Deliver from Store’ programme, Pets at Home needed to validate the store selection for the project. The task was to establish whether there was capacity in each store for an online order packing station in the back of house amenity area. This is a warehousing area that was already a busy location receiving regular large deliveries each week.
Pets at Home, therefore, approached CADS to undertake a 360 StoreView® survey to capture full visual information including equipment, power and data sources on 132 of its 453 stores within a challenging four-week programme. Although the activity was at the back of the store, Pets at Home decided to include the retail areas within the survey in anticipation of the many ways the information could be used.
200 out of 453 stores selected
All 132 stores were surveyed and the StoreView® tours were created within the four-week time frame. This enabled Pets at Home to quickly identify the stores that were not suitable for the project and remove them from the programme.
As a result, a further 68 store surveys were commissioned in a follow up three-week programme.
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Read more All Case StudiesCADS has been exceptionally professional to work with. They have been very responsive to our requirements and provided a high quality set of surveys which enabled our planning team to remotely review the conditions in a large proportion of the store portfolio.
Additional benefits of the Storeview® surveys are also being appreciated as time goes on and we are already seeing this value realised across several departments.
Validating store selection remotely
Not only has StoreView® been used to identify the best stores for the ‘Deliver from Store’ programme, they have also been used by several other departments within the retailer.
For example, the merchandising and store proposition departments are now able to evaluate the look and feel of specific areas within the store, confirming the reality at the site and therefore prioritise their refresh and refurbishment works.
Andy Murray
CADS' Project Manager
This has been a great project to be involved in. The whole programme has taken our surveyors right across the UK from Truro to Bangor, Dover to Elgin and the Isle of Wight to Northern Ireland. While the team at Pets at Home have been excellent to work with and the store staff extremely positive and welcoming to our surveyors.
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